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Frequently Asked Questions

We know that a lost dispenser key disrupts efficiency and guest satisfaction. To get your dispensers back on track, visit Contact Us and select “Replacement Key/Part” on the short form. Follow the prompts and submit your request.
 

Cleaning removes germs, dirt, and impurities from surfaces or objects. Cleaning works by using soap (or detergent) and water to remove germs from surfaces. This process does not necessarily kill germs but lowers the risk of spreading infection.

Sanitising lowers the spread of germs on surfaces or objects by using a sanitising and disinfecting solution compatible with your disposable wipes.

Disinfecting works by using chemicals to kill germs on surfaces or objects, which further lowers the risk of spreading bacteria.

Our goal is to make it as easy as possible for you to find the information you need on Kimberly-Clark Professional products and brands. You can search our website by Brand, Product Category or SKU number. And, if you need additional help solving a problem, you can Request a Product Consultation for a customised solution.
 

Our facial tissue products are very similar to the products we offer to the consumer market. The packaging is different to better suit business environments. Depending on the brand, our toilet paper products have some variations to better meet different commercial requirements.

Providing they are stored in a clean, dry area Kimberly-Clark Professional hand towels and toilet paper have an unlimited shelf life.

All of our hand soap products have a minimum shelf life of at least 2 years from the date of manufacture.

Our gel hand sanitisers are specially formulated to be tough on germs, but gentle to the skin.  Our foam sanitisers contain emollients designed to leave hands feeling soft and hydrated.

All formulations help to reduce the spread of germs. However, gel and foam sanitiser delivers a precise measured dose and tends to stay on the hands better during application.  The consistency of liquid sanitiser is similar to water, which makes it more difficult to apply.

Our air fresheners should be used within two years from the manufacturing date, which is printed on the top right of the product bag.

Our trusted brands can be purchased through an authorised distributor and various online partners. Visit Find a Distributor to get started.

Absolutely. To guarantee you receive genuine Kimberly-Clark Professional™ products and brands, view our authorised online partners on our product pages.

Complete our very brief Contact Us form, and one of our sales reps will get in touch with you. If you need assistance deciding which of our trusted brands can help you solve a problem, Request a Product Consultation for a customised solution.

The Centrefeed toilet paper system is our most hygienic. One-at-a-time dispensing ensures you only  touch the sheets you use.  Our compatible dispensers are fully enclosed and protects clean sheets of tissue.

Hand sanitisers are considered ‘leave on’ products that can be used in the absence of water.  The sanitiser rapidly kills any bacteria and micro-organisms on hands to help prevent the spread of germs and cross-contamination. Hand sanitisers are not intended to remove surface dirt, which must be done with soap and water.  

In strict hygiene areas, they are complementary to hand cleansing and drying.